Privacy Policy

Temporal Vision
Effective Date: June 11, 2025

1. Introduction

Temporal Vision ("we," "us," or "our") is committed to protecting the privacy of personal information we collect and hold. This Privacy Policy outlines how we manage your personal information, including the types of information we collect, how we use it, to whom we may disclose it, and your rights in relation to your personal information.

As an Australian-based marketing agency with global customers, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) of Australia, and where applicable, other relevant international privacy laws such as the General Data Protection Regulation (GDPR) for individuals in the European Union (EU) and the California Consumer Privacy Act (CCPA) for residents of California, USA.

2. What Personal Information Do We Collect?

We may collect various types of personal information, depending on our relationship with you and the services we provide. This may include:

• Contact Information: Name, email address, phone number, mailing address, company name, job title.
• Business Information: Information related to your business needs, marketing objectives, budgets, and current marketing activities.
• Website Usage Data: Information about your interaction with our website, such as IP address, browser type, operating system, referring URLs, pages viewed, and access times. This may be collected through cookies and similar tracking technologies (see Section 6).
• Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
• Information from Third Parties: We may receive personal information from third-party sources, such as business partners, social media platforms, or publicly available sources, where you have consented to such sharing or where it is otherwise legally permissible.
• Customer Testimonials and Case Studies: With your explicit consent, we may collect and use your name, company name, and feedback for marketing purposes.
• Payment Information: If you are a client, we will collect necessary billing and payment details (e.g., bank account details or credit card information). This information is typically processed by secure third-party payment processors.

3. How Do We Collect Personal Information?

We collect personal information in several ways, including:

• Directly from you: When you contact us, complete a form on our website, sign up for our newsletter, engage with us on social media, or when you become a client.
• Through our website: Using cookies and other tracking technologies as described in Section 6.
• From our clients: When they provide us with personal information about their customers or target audience for marketing campaigns (we ensure our agreements with clients include provisions for data protection compliance).
• From third-party sources: As described in Section 2.

4. How Do We Use Your Personal Information?

We use your personal information for various purposes, including:

• Providing Services: To deliver our marketing services, including developing and executing marketing strategies, managing campaigns, and communicating with you about our services.
• Communication: To respond to your inquiries, provide customer support, and send you important updates or information related to our services.
• Marketing and Promotion: To send you marketing communications (where you have opted in or where legally permissible) about our services, promotions, events, and industry insights that may be of interest to you. You can opt out of these communications at any time (see Section 11).
• Website Improvement: To understand how users interact with our website, improve its functionality, and personalize your experience.
• Analytics and Research: To perform data analysis, research, and create aggregated, de-identified statistical information for business improvement purposes.
• Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
• Internal Operations: For internal administrative purposes, such as billing, accounting, and record-keeping.

5. To Whom Do We Disclose Your Personal Information?

We may disclose your personal information to:

• Our Employees and Contractors: Who need access to the information to perform their duties and provide services. All our staff are bound by confidentiality obligations.
• Service Providers: Third-party vendors and service providers who assist us in operating our business and providing our services (e.g., IT support, website hosting, email marketing platforms, CRM systems, payment processors, analytics providers). These providers are typically subject to contractual obligations to protect your personal information and use it only for the purposes for which we disclose it to them.
• Clients (where applicable): If we are working on a marketing campaign for a client and it is necessary to share certain personal information related to that campaign, we will do so only under strict contractual terms that ensure data protection.
• Legal and Regulatory Authorities: When required by law, court order, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• With Your Consent: To any other third party with your explicit consent.

6. International Data Transfers

As an agency with global customers, we may transfer personal information to recipients located outside of Australia. These recipients may include our clients, service providers, or other third parties who operate in various countries.

When we transfer personal information internationally, we take reasonable steps to ensure that the recipient handles the information in accordance with this Privacy Policy and applicable privacy laws, including the APPs, GDPR, and CCPA. This may include:

• Entering into standard contractual clauses or other data transfer agreements approved by relevant regulatory bodies.
• Ensuring the recipient country is deemed to provide an adequate level of data protection by relevant authorities (e.g., EU Commission adequacy decisions).
• Obtaining your explicit consent for the transfer.

You acknowledge that by providing your personal information to us, you consent to these international transfers. While we take reasonable steps to protect your data, the privacy laws in the recipient countries may not be as comprehensive as those in Australia or your home jurisdiction.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (e.g., pixels, web beacons) to enhance your Browse experience, analyze website traffic, and for marketing purposes.

• What are cookies? Cookies are small text files stored on your device when you visit a website.
• How we use them: We use cookies for purposes such as:
  • Essential functionality: To enable core website features.
  • Analytics: To understand how visitors use our website and improve its performance.
  • Personalization: To remember your preferences and provide a more tailored experience.
  • Advertising: To deliver relevant advertisements to you on our website and third-party sites.
• Your choices: Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may not function properly.

8. Data Security

We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Access controls: Limiting access to personal information to authorised personnel.
• Encryption: Using encryption for data in transit and at rest where appropriate.
• Firewalls and network security: Protecting our systems from unauthorised access.
• Regular security audits: Conducting assessments to identify and address vulnerabilities.
• Staff training: Educating our employees on data privacy and security best practices.

Despite our efforts, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may have the right to request the deletion of your personal information.
• Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain situations.
• Right to Data Portability: Where applicable, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 13. We may require you to verify your identity before processing your request.

11. Marketing Communications

We may send you marketing communications via email or other channels. You can opt out of receiving these communications at any time by:

• Clicking the "unsubscribe" link in the footer of our marketing emails.
• Contacting us directly using the details in Section 13.

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to our business relationship or services.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete such information.

13. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to make a complaint about how we have handled your personal information, please contact us at:

14. Lodging a Complaint

If you are not satisfied with our response to your privacy complaint, you may have the right to lodge a complaint with the relevant regulatory authority:

• For individuals in Australia:
  Office of the Australian Information Commissioner (OAIC)
  Online: www.oaic.gov.au
  Phone: 1300 363 992
• For individuals in the European Union (EU):
  You may have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement.
• For residents of California, USA:
  You may have the right to lodge a complaint with the California Attorney General.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.